QUESTIONS & ANSWERS
1. CAN I GET MY OUTFIT ALTERED?
Yes, you can get your outfit altered from us by sending it back to us. Courrier and alteration charges will be completely borne by you. The prices may vary and will be shared on request.
2. HOW TO GET MY SHIPMENT FASTER?
You can mail us on firstname.lastname@example.org or get in touch with us on +91-8851032008 (Monday-Saturday : 10 AM - 6 PM) We will try our best to get your product reach you before time. There might be additional charges for the same that will be borne by the customer.
3. WHAT IF I ORDER MULTIPLE PRODUCTS?
If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready. However, if you wish to receive some products earlier, you can call us at +91-8851032008 or email us at email@example.com and we shall get back to you on the same.
4. HOW TO PLACE AN ORDER?
All you need to do is select the outfit you like along with the size (size chart is also added in the description) Then select "Add to Cart" then "Checkout"
Add all the information needed and go to "Continue to shipping". Please add accurate information for no further confusions. Go to the payment option and make the payment. We do not give COD service so only online transactions are acceptable.
5. CAN I COLLECT MY ONLINE ORDER FROM UPASANA GUPTA STUDIO?
Yes, you can collect your online order from our studio. Please ensure to contact our Customer Care Team and inform them about the same for delivery within 72 hrs of placing the order. You can view a complete list of studio below :
6. WHAT IF I AM NOT AVAILABLE WHEN THE ORDER IS DELIVERED?
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our studio. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
7. WHAT HAPPENS IF THE WRONG PRODUCT IS DELIVERED TO ME?
In the unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
8. DO YOU PROVIDE CASH ON DELIVERY (COD) SERVICE?
Yes, we do provide cash on delivery service.
9. HOW DO I GET IN TOUCH WITH YOUR CUSTOMER CARE TEAM?
Our Customer Care Team is always happy to help. Call us on +91-8851032008 (Monday - Saturday) from 10:30AM to 6:00PM [IST] or email us on firstname.lastname@example.org
10. WHEN WILL THE CUSTOMER CARE TEAM RESPOND TO MY QUERY?
Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.
11. IS THERE A LIMIT TO THE QUANTITY THAT I CAN ORDER?
No, there's no limit. Shop your heart out!
12. WHAT IF MY ORDER IS RECIEVED IN A DAMAGED CONDITION?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
13. HOW CAN I TRACK MY ORDER?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.